Thank you for choosing VOLUP to achieve your goals. We hope you are happy with your purchase. However, we are unable to return products after they have been opened.
We are selling you results, not just a product. We know we can get you the results you are looking for. So if for some reason you feel your products are not working for you, please reach out to our support team. We will have a certified personal trainer contact you to develop a custom plan to get you those results you desire, free of charge. The trainer will help make sure you are using your Kit properly, as well as guide you in any other aspect of health and fitness that you request.
Returns are only eligible if you meet one or more of the following;
- You completed the Personal Training Consultation to ensure proper use of product
- Your products are unopened
Please note, you will be responsible for all return shipping charges and will not be refunded for original shipping costs.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.
We will notify you by email when your return has been processed.
DAMAGED OR DEFECTIVE PRODUCTS
Defective or damaged products are eligible for exchange only. Contact us at the customer service email below to arrange your exchange.
QUESTIONSIf you have any questions concerning our return policy, please contact us at: support@ volup.com